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Sales and Office Administrator - Manchester

Job Type

Financial Services

About the Role

Job Title: Sales and Office Administrator 
Location: Manchester

We are happy to be working with a Manchester based Client and we are seeking a Sales and Office Administrator to provide essential back-office administration support to the team of field-based Business Development Managers (BDMs) and the Sales Team Leader.

Ref 51913293


Key Responsibilities:

  • Process all mortgage applications introduced by external introducers within the Company’s published Service Level Agreements (SLAs).

  • Provide timely, accurate, and appropriate responses to telephone calls, enquiries, transactions, or correspondence from external introducers.

  • Proactively reach out to external introducers, building and maintaining strong relationships to maximise business opportunities.

  • Liaise with multiple internal departments on various matters, ensuring seamless collaboration.

  • Extract information and generate reports from the in-house CRM system, updating and collating information across multiple departments.

  • Attend in-house training sessions with various departments and third-party IT programs.

Experience and Skills:

  • Intermediate IT skills, with proficiency in Excel and Word.

  • Knowledge of CRM systems is advantageous.

  • Excellent communication skills, both written and verbal.

  • Ability to work collaboratively as part of a team.

  • Proactive approach to problem-solving.

  • Capacity to work independently when required.

  • Confident telephone manner.

  • Strong prioritisation skills to manage workloads and meet deadlines.

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